Terms and Conditions

These Terms and Conditions set out the rules that apply to your use of Slottio. They explain the relationship between us and our users, the responsibilities we each accept, and the basic operational rules for accounts, payments and promotions. By registering or using our services you agree to comply with these terms and any specific rules published on the site or in the cashier.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account details and for all activity that occurs under their account. You must notify us immediately if you suspect unauthorised access. We may require proof of identity or other documents at any time to verify ownership of an account or to process withdrawals.

Security and verification

We use standard verification checks to confirm identity and payment methods. Until verification is complete, account activity may be restricted and withdrawals may be delayed. Refusal to provide requested documentation may result in account suspension or closure.

Account limits and suspension

We may apply deposit, loss or staking limits to accounts and may suspend or close accounts where we suspect fraud, collusion, multiple account abuse, chargebacks or breach of these terms. One account per person is normally permitted unless stated otherwise in our policies.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria, which include being of legal gambling age in your jurisdiction and not being excluded from our services. Access is restricted in certain countries and regions; details of restricted territories are available on the site. We do not accept accounts from anyone prohibited by applicable law.

Acceptable platform use

You must not use automated systems, bots or third-party software to interact with our platform. Any attempt to manipulate game outcomes, exploit technical faults, collude with other players or otherwise gain an unfair advantage will be treated as a breach. Commercial use of the site, such as operating affiliate schemes without agreement, is prohibited.

General bonus and promotion rules

All promotions and bonuses are subject to specific terms that apply in addition to these general conditions. Eligibility, wagering requirements, game contribution and expiry are set out with each offer. We reserve the right to withhold, cancel or reclaim bonuses and winnings where promotional rules are breached or where we reasonably suspect abuse.

Deposits and withdrawals

Available payment methods, minimums, maximums and processing times are listed in the cashier. Withdrawals are subject to verification and anti-fraud checks. We may hold or delay transactions while checks are completed. Any fees or limits that apply will be shown when you make a transaction.

We encourage use of our responsible gambling tools, including deposit limits, time-outs and self-exclusion. Contact support to set or change limits.

Dispute resolution

If you have a complaint, contact our support team in the first instance. We aim to investigate and respond promptly. If you remain dissatisfied you may escalate the matter to a formal complaints channel as described on the site. Independent dispute resolution options may be available depending on your jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. We may also suspend or close accounts in accordance with these terms where necessary to protect users or maintain the integrity of the platform.

If you need help or wish to raise a concern, contact [email protected].